Refund Policy

When we return your money for a du recharge online payment, and how to ask.

1. When you get a refund

The payment settled but the top-up was not applied.
A wrong number was topped up because of an error on our side.
The network rejected the top-up after payment.
You were charged twice for the same request.

2. When we can't refund

Once a top-up is correctly applied to the number you entered, it cannot be reversed — the balance is already with the network. Please double-check the number before you pay.

3. How to request

Email billing@fillstash.com with your order reference, the number, the amount and the date. We review and reply within one business day.

4. How refunds are paid

Approved refunds go back to the card used to pay. Depending on your bank, it can take a few business days to appear.

Tip: keep the confirmation email — the order reference makes any refund faster.

Last updated: 2026-07.